Privacy Policy

Privacy Policy for Brainiac Digital Marketing
Effective Date: 23-05-2025

At Brainiac Digital Marketing (brainiacdigitalmarketing.com.au), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our services. By accessing or using brainiacdigitalmarketing.com.au, you agree to the terms outlined in this policy.

---

1. Information We Collect

Personal Information:
When you visit our website or contact us for services, we may collect personal information such as your name, email address, phone number, business details, and any other information you choose to provide.

Non-Personal Information:
We also collect non-personal data such as browser type, device information, IP address, pages visited, and how you interact with our website. This helps us improve your experience and service quality.

---

2. How We Use Your Information

• To Improve Our Services: We use the information you provide to personalise your experience, respond to enquiries, and deliver relevant content or recommendations.

• Communication: We may contact you regarding your enquiry, our services, promotions, or important updates. You may opt out of promotional messages at any time.

• Analytics & Performance: Non-personal data helps us measure and improve website performance and user experience.

---

3. Sharing Your Information

• Trusted Third Parties: We may share your information with service providers who support our operations (e.g., web hosting, marketing tools, analytics). These parties are required to protect your data.

• Legal Compliance: We may disclose your information if required by law or if necessary to protect our legal rights or user safety.

---

4. Cookies & Tracking Technologies

Cookies:
Our website uses cookies to enhance your browsing experience. Cookies store small pieces of information on your device that help us understand user behaviour and remember preferences.

Analytics Tools:
We use third-party tools like Google Analytics to analyse user behaviour and improve website performance. These tools may use cookies and similar technologies.

---

5. Where Your Data Is Stored

Some of our third-party service providers may store or process your personal information outside of Australia. By using our services, you consent to the transfer of your data to these providers, who are required to handle your data securely and in accordance with applicable laws.

---

6. Data Security

We take reasonable precautions to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee absolute protection.

---

7. Your Rights & Choices

• Access & Correction: You may request access to or correction of your personal data by contacting us directly.

• Opt-Out: You can unsubscribe from our emails at any time or request to stop receiving promotional content.

• Data Retention: We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

---

8. Children’s Privacy

Our services are not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will delete it.

---

9. Automated Decision-Making

In some cases, we may use automated systems (including AI) to personalise content, segment communications, or recommend services. These systems are designed to enhance your experience, not replace human decision-making.

---

10. External Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

---

11. Australian Privacy Compliance

Brainiac Digital Marketing complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you are in Australia, you have rights under this Act, including the right to make a complaint to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

---

12. How to Make a Privacy Complaint

If you have concerns about how we’ve handled your personal information, please contact us at team@brainiacdigitalmarketing.com.au. We will review and respond within a reasonable timeframe. If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

---

13. Changes to This Policy

This Privacy Policy may be updated periodically. Any changes will be posted on this page, and the revised version will take effect upon posting. Please check back occasionally to stay informed.

---

Contact Us
If you have questions about this policy or your personal information, please contact us at:
📧 team@brainiacdigitalmarketing.com.au
🌐 brainiacdigitalmarketing.com.au